Operators have the potential to generate significant revenues from customers roaming both in and out of their network. By aggregating both control and user plane information for all subscribers the operator is able to detect connectivity issues for both inbound and outbound roamers. This data can then be leveraged to improve the roaming service delivered to the subscriber as well as increase these pockets of revenue.

RADCOM’s Roaming Assurance is able to:

  • Periodically monitor the roaming KQI's across a range of service and generate alarms if they drop below a certain threshold
  • Retrieve the cause of a failed connection
  • Highlight the information clearly in the intuitive dashboard
  • Advise if the subscriber is a VIP  

Next, best actions are suggested based on preconfigured rule sets and escalated as appropriate, to the network troubleshooting team.