As the first touchpoint between customer and operator, it is crucial that support representatives are armed with as much real-time data as possible, making the interaction between the customer and support a seamless and efficient experience.
- Improve first call resolution: send fewer complaints to engineering
- Give a clear overview of issues, for a quick and satisfying resolution
- Provides self-care for customers to check service quality themselves
- Display clear, concise customer data so service reps handle calls efficiently
- Streamline customer care cost efficiency, starting now