QTrace – Track down issues in real time

QTrace is your window on the network. Focus on any subscriber or any network activity in minute detail, using custom-defined filters: view and define specific traces quickly across data, voice, and VoIP, both historically and in real time. QTrace displays a correlated end-to-end call trace of a subscriber session or a network issue. This helps engineers investigate and resolve the root cause of subscriber complaints, allowing for accelerated problem solving. QTrace also provides critical data to third parties, expediting the resolution process for roamers and network vendors.

What can QTrace do?

• Resolve complex network and subscriber issues
• Provide network vendors or international roaming partners with on-demand traces
• Correlate full voice and data sessions in real time, to display sessions’ network paths for comprehensive troubleshooting
• Present per-call voice quality indicators for rapid issue recognition
• Per regulation, record voice calls for lawful interception or quality testing
• Increase customer satisfaction: Improve VoLTE/VoWiFi calls even during handover to 2G or 3G with end-to-end network troubleshooting coverage