End-to-End Network Insights

Customer Experience Insights

RADCOM’s MaveriQ solution provides customer-focused insights from the network and services, offering operators the ability to understand the customers’ Quality of Experience (QoE Index). This index forms the basis of RADCOM’s solution and provides operators with a clear and unified view of their customers’ experience across multiple services such as streaming video, voice and VoLTE, and web browsing.

RADCOMize your customer experience management

  • Gain a 360° view of the customer’s quality of experience
  • Ensure quality of service and quality of experience for voice, data, VoLTE, SMS, fixed mobile and broadband services
  • Troubleshoot and predictively analyze network performance to reduce churn
  • Improve VIP customer experience, protecting revenue streams
  • Benefit from a correlated end-to-end view across all network domains for subscribers, networks, roamers, VIPs, geographical regions and devices

Real-time data visualization and big data analytics

MaveriQ’s real-time data visualization and big data analytics provide operators with customer, service, network and device insights for NOC/SOC, engineering, operations, marketing, customer care, and management. They enable operators to deliver high service quality and delight their subscribers with a customer experience that stands out from competitors.

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