RADCOM SOC (Service Operations Center) and CEM (Customer Experience Management) correlates multiple data sources to provide an end-to-end smart view of the overall user and service experience across a range of technologies.
RADCOM SOC Solution
Smartly correlating RADCOM Network Insights with BSS and OSS data sources
RADCOM’s SOC solution enables operators to smartly monitor the overall service quality and take actions to rectify service degradations that impact subscribers by monitoring the Key Quality Indicators (KQIs), and Key Performance Indicators (KPIs) as defined in conjunction with the operator.
The SOC solution takes in numerous data sources from RADCOM Network Insights to OSS data (such as Performance Management, Fault Management, Trouble Ticketing Systems, Call Trace Records and Inventory), as well as BSS data (such as Billing and Customer Relationship Management - CRM).
The data is then correlated via RADCOM Smart Mediation to calculate the KQI’s and KPI’s, triggering alarms when service quality drops below a certain threshold, or when there are anomalies in the data. Taking an end-to-end view of the network ensures that rapid action is taken when there is any degradation or outages which may affect the subscriber.