Solution Architect is a key highly- technical position within a growing company with dynamic and exciting environment.

Responsibilities

• Involved with pre- sale and post- sale activities, tailoring the solution to meet the customer specific environment and needs.
• Work closely with R&D, Product Management team and Professional Services lead
• Partner with other solution architects within the company to assure knowledge sharing and optimal design.
• Responsible to perform analysis of solution stability and availability as well as performance analysis to validate the design is keeping up with the customer requirements and quality standards.
• The position requires occasional travel within the US and abroad.

Requirements

• Broad experience and knowledge with telecommunications including voice and data.
• Bachelor's degree in Engineering
• Sound knowledge, understanding, and experience in networking at all layers.
• Experience with networking and systems, Storage.
• Familiarity and experience with 4G wireless core and IMS core.
• Experience in working with Dockers and building containerized systems.
• Familiarity and experience with the following technologies and protocols, such as VoIP, SIP, RTP, Diameter, GTP, IP, DNS, HTTP.
• Experience with Virtualization environment including VMWare, HEAT instantiation, Orchestration.
• Experience with newly emerging Network Function Virtualization (NFV) and OpenStack technology.
• Demonstrate a track record of successful design of complex solutions.
• Must demonstrate a track record of positive customer-facing engagement.
• Experience with database and analytics- an advantage.

RADCOM has an opening position for Cloud Solution Architect to help with building a scalable and secured cloud solution on private, public and hybrid clouds.

The position is located in Redmond, WA, USA.

Responsibilities:

• Develop and be a major contributor to the company’s strategy for Cloud Solutions
• Lead processes of implementing and integrating best practices of cloud services.
• Evaluate new technologies and be a source of knowledge for best of breed tools and technologies for cloud services.
• Involved with pre-sale and post-sale activities, tailoring the solution to meet the customer-specific needs and environments.
• Work closely with the R&D, Product Management team and Professional Services leads
• Consult, coach and provide leadership and direction; partner with other solution architects within the company to assure knowledge sharing and optimal design.
• Responsible to perform analysis of solution stability and availability as well as performance analysis to validate the design is keeping up with the customer requirements and quality standards.
• The position requires occasional travel within the US and abroad.

Requirements

• Broad hands-on experience and knowledge with design and engineering of complete solutions within cloud services platforms such as Microsoft Azure, AWS, and Google Cloud.
• Experience in migration from an on-premise solution to a public cloud.
• Experience in working with Dockers and building containerized systems.
• Experience in design and implementation within Kubernetes environment as well as orchestration of container-based solutions.
• Experience with Virtualization environment including VMWare, HEAT instantiation, Orchestration.
• In-depth technical understanding and experience with the latest application development and software engineerings practices such as design patterns, design-driven development, and CI/CD in a cloud environment.
• Experience with networking, systems, and storage infrastructure.
• Bachelor's degree in Engineering
• Knowledge of Agile software development processes and familiarity with testing frameworks.
• Team-orientation and collaborative approach; outstanding listening skills and the ability to lead new and innovative design and process changes.
• Demonstrate a track record of positive customer-facing engagement.
• Experience with database and analytics- an advantage.
• Experience with Telecom and Wireless networks – an advantage
• Experience with OpenStack – an advantage.

The Advanced Technical Support Engineer is responsible for the integration and implementation of RADCOM’s solution within our customers’ NFV Network. The engineer is actively involved with the different aspects of RADCOM solution integration and works in partnership with multiple departments and functions within the organization. 

The  Engineer is required to have an in-depth understanding of RADCOM solution and system components, as well as good familiarity with Wireless Core and IMS Networks. The engineer shall be viewed by the customer as the Subject Matter Expert for turning-up, configuring, administrating, and maintaining the RADCOM solution.

The  Engineer will also be involved with the escalation of operational issues. The engineer will work closely with the customer and partners in a dynamic versatile environment with cutting-edge technologies.

This position is located in Paramus, New Jersey.

Engagements and duties:

·    The Engineer will Support escalations and issues diagnosis.

·  The individual will work as part of the Professional Services organization in partnership with internal resources, such as Project Management, Engineering, Products, and system architects to push integration through its phases. S/He will work hands-on to reproduce & validate solution in the customer’s production site, participate in troubleshooting sessions with the customer and will stay actively involved during the production phase as new features and versions are released.

·     The Engineer will stay in close contact with customers’ personnel, who are assigned to labs, integration, field support, and operation of RADCOM’s system, as well as end-users, to assure optimal usability of the RADCOM solution and good level of customer satisfaction. S/He will attend daily/weekly meetings with customers and RADCOM internal resources.

·    The  Engineer will be involved in user training and will coach customer’s Operations as well as internal Support personnel about aspects relating to NFV-based component integrations.

·     The Engineer will be responsible for MOP planning, writing, shadowing, and execution.

·     The Engineer will be responsible for Test Case writing and execution.

 The  Advanced Technical Support Engineer is a key highly-technical position within a growing company with a dynamic and exciting environment. The individual must demonstrate a track record of excellence, independence, teamwork, and successful and positive customer-facing engagement. Experience with networking and systems is essential; experience with newly emerging Network Function Virtualization (NFV) technology will be considered as a significant advantage.

Additional requirements:

• Bachelor’s degree in Engineering
• Experience with networking and network troubleshooting
• Knowledge of systems including Linux and shell scripting or python 
• Knowledge/Experience with one of the virtualization environment including VMWare, OpenStack, Azure, Kubernetes
•  Knowledge/Experience with one of the following databases: Vertica / MongoDB / Kafka or Analytics tools such as Grafana/ Prometheus/ Flink

RADCOM Is looking for a Deployment Engineer, a key highly-technical position within our growing company with a dynamic and exciting environment.

The deployment engineer is responsible for the integration and implementation of the RADCOM solution within our customers’ NFV Network. The engineer is actively involved with the different aspects of RADCOM solution integration and works in partnership with multiple departments and functions within the organization.

The engineer shall be viewed by the customer as the Subject Matter Expert for turning-up, configuring, administrating, and maintaining the RADCOM solution.

The deployment engineer will also be involved with support escalation of operational issues and will work closely with the customer and partners in a dynamic versatile environment with cutting-edge technologies.

Engagements and duties:

• Work in partnership with internal resources, such as Project Management, Engineering, Production Support Team, Products, and System Architects in order to push the integration through its phases. He will work hands-on to integrate the solution in the lab, troubleshoot any issues during integration, and will stay actively involved also during the production phase as new features and versions will be rolled out.
• Take an active role in defining and executing Test Plan by writing test objects and detailed test plan descriptions, followed by hands-on execution of the test cases in a lab environment while documenting all activity and results.
• Stay in close contact with customers’ point of Contacts, who are assigned to labs, integration, field deployment and operation of RADCOM’s system, as we well as end-users, to assure optimal usability of the RADCOM solution and good level of customer satisfaction. He will attend daily/weekly meetings with customers and RADCOM internal resources.
• Take an active role in MOP creation, testing, and Certification in the Lab
• Handle Service Request and Defect Tracking and resolution
• Will be involved in user training and will coach the customer’s different Teams on Administration and usage of the Product.
• Handle Lab Support escalations and issue diagnosis

Required qualifications:

• Bachelor’s degree in Engineering
• Experience with networking and network troubleshooting.
• Knowledge in systems administration including Linux and shell scripting
• Familiarity and experience with the following technologies and protocols: VoIP, SIP, RTP, Diameter, GTP, IP, DNS, HTTP
• Experience with Virtualization environment including VMWare, Open Stack, Kubernetes, Azure
• Experience with 4G Wireless core and IMS core: an advantage.
• Experience with newly emerging Network Function Virtualization (NFV) technology:  A  significant advantage.
• Experience with database and analytics is an advantage

**The position requires occasional travel within the US and abroad; travel may peak at times to as much as 25% in a single month.

RADCOM has an opening position for Cloud Architect to design and plan the next generation product as a scalable and secured cloud solution on a private, public and hybrid clouds with full CICD pipeline

The ideal candidate will have a solid understanding of cloud computing and technology systems, as well as experienced in designing and transferring applications to the cloud. You should have a positive attitude and excellent communication skills to effectively share your knowledge

Responsibilities

• Cloud solution advocate, source of knowledge for best practices and best in breed tools and technologies for could services.
• Create a well-informed cloud strategy and manage the adaption process
• Design, cost-effective, resilient, and secure cloud-based solution
• Work closely with the R&D and QA to Define CICD pipeline
• Responsible to perform analysis of solution stability and availability as well as performance analysis to validate the design is keeping up with the customer requirements and quality standards.
• Respond to technical issues in a professional and timely manner
• Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud
• Identify the top cloud architecture solutions to successfully meet the strategic needs of the company

Requirements

• Broad experience and knowledge with cloud services platforms such as Microsoft Cloud, AWS and Google Cloud.
• Bachelor's degree in Engineering
• experience as a cloud solution architect with a focus on planning, architecting, deploying, integrating and operating cloud-native
• Deep understanding of CI/CD concepts and practices
• Experience with networking and systems, Storage.
• Experience in working with Dockers and building containerized systems.
• Experience with Virtualization environment including VMWare, HEAT instantiation, Orchestration.
• Deep technical capabilities for developing modern applications as well as engineering practices like design patterns, design-driven development, and CI/CD.
• Knowledge of Agile software development processes and a familiarity with testing frameworks.
• Team-orientation and collaborative approach; outstanding listening skills and the ability to manage through influence.
• Positive attitude and a strong commitment to delivering quality work
• Experience with database and analytics- an advantage.

Responsibilities:

• Provide the best and highest product software support for RADCOM’s products
• Analyze service requests coming from the lower Tier levels while looking in the application components source code for software defects
• Analyze system performance, counters, and logs in order to provide the problem root cause analysis
• Provide an ad-hoc solution to customers either by configuration changes, workarounds, or private software fixes
• Interface with various R&D groups and Customer Support teams from around the world, adjusting the service to the specific culture/mentality/work environment
• Provide the highest quality of support and minimize escalations to R&D
• Participate in the daily work of the team taking ownership of support cases
• Be available to work off business hours to address critical matters/situations based on RADCOM’s on-call support model
• Be available to travel abroad to provide support to our customers, as well as introduce new products mainly to Internal interfaces

Education:

• Bachelor’s degree graduate in Computer Science/Computer Engineering (or similar).

General Requirements:

• Strong troubleshooting and problem-solving skills in networking and communication protocols (3G, UMTS, VoIP, IMS, LTE, VoLTE) - Mandatory
• Customer Support Orientation - Customer support experience, international experience - an advantage.
• Excellent verbal and written communication skills in both Hebrew and English, additional language is an advantage.
• Be available to travel abroad (approx. 2-3 weeks every quarter).
• High self-learning ability
• Ability to work under stress amid prolonged working hours.
• Team Player - ability to work well in a close team environment
• Excellent interpersonal skills

Technical Requirements:

• At Least 5 years of SW development in C, C++ preferably in Linux environments
• At Least 3 years of experience as SW support engineer or SW engineer in any of these: Java, C#
• At least 3 years of technical experience within the industry in his/her team’s product area, including Database knowledge, Linux OS familiarity, Cloud-based applications, etc.
• Thorough knowledge of Linux (CentOS)/Unix Operating Systems, Servers, Storage devices, VMWARE, and OpenStack
• Thorough knowledge of Ethernet, TCP, HTTP/S, VoIP, SS7, 2G/3G, LTE, and VoLTE network terminology and architecture - Advantage
• Experience working in complex heterogeneous environments
• Knowledge in Kubernetes and dockers – advantage.