array(1) { [1]=> string(14) "anonymous user" }

QVIP - SLA for Subscriber Groups

QVIP – Reports SLA for defined subscriber groups. In today's saturated telecom markets, subscribers often abandon their service provider due to frustration over Quality of Service, with customer churn contributing to significant loss of revenue.  RADCOM's QVIP application helps service providers to monitor and maintain a high level of satisfaction for the individual subscriber, group of subscribers and entire network.

QVIP tells service providers what the customer is experiencing; for example a group of a corporate’s employees, or by subscribers in a certain geographical area. QVIP is suitable for various teams in the organization, NOC, Operations, and Account Managements providing them with an in-depth impression of subscriber quality of experience (QoE).

 

Benefits

QVIP provides service providers with the following benefits:

  • One system for all technologies, therefore future proof for new technologies
  • Monitors VIPs and corporations ensuring SLA troubleshooting 
  • Displays drill-down to details and session view - analyzes and solves problems quickly
  • Improves and sustains customer experience (QoE) - Reduces customer churn
  • Monitors service QoE, thus reducing service failures and increasing revenue

Main Features

QVIP  main features include:

  • View per different levels of VIPs
  • Displays data by time (months, days, hours, minutes), or dimensions (KPI, NE, location, service release cause tec)
  • Displays by NOC as well as by VIP groups
  • Presents trends over time
  • Generates alarms when thresholds are crossed

Watch Video

 

Contact Us

For more product
information Click Here

RADCOM Newsletter

Sign up for RADCOM newsletter

  • RSS
  • Print
  • Email
  • Log-In
  • Page Up