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QMyHandset - Benchmarking Handset and Data-card Models
QMyHandset enables identification of problematic handsets, and analyses of the cause for the faults. By identifying problematic handsets, operators can quickly make the required adjustments to their network to provide support for more handset models, thus improving the customer experience and preventing churn.
Benefits
QMyHandset presents the following benefits:
- Identifies problematic handsets
- Improves customer satisfaction
- Proactive in preventing service degradation, thus preventing churn
- Identifies location oriented problems, enabling service providers to solve problems before customers notice
Main Features
Main features:
- Monitors handset and service quality to present
- Service degradations
- Handset usage problems
- Handset usage profiles
- Indicates problematic handsets and data-cards models
- Identifies location related problems
