Customer Experience Monitoring (CEM) gives insight into customer experience for mobile broadband and smartphones. Revenue-generating services require a well-managed network and mature service-delivery processes. Customers have high expectations of their communications services. Service Providers need to know what customers are experiencing, even before the customers do, in order to retain their subscribers and maintain their profitability.
Omni-Q provides the visibility and invaluable data that the Service Provider needs in order to manage both network and service performance and to ensure Quality of Service for subscribers. Omni-Q monitors a wide range of measurements sessions that are meaningful to the end user, to provide this Customer Experience Monitoring. By analyzing these measurements in real time and applying business intelligence, Omni-Q provides realistic insight not only into the end user quality of experience but also into the corresponding quality of the Service Provider’s TCP/IP network.
The Customer Experience Management solution provides operators with the following benefits:
Customer Experience Management main features include:
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