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Mobile Data Solutions
Providing high quality broadband experience for mobile subscribers presents many challenges to service providers world wide. The deployment of high speed wireless data networks, the mass adoption of 3G handsets, the proliferation of mobile devices such as, netbooks, iPads and 3G data cards, and the decreasing price of data based services have all contributed to a significant increase in revenues for both CDMA2000 and UMTS operators.
Mobile broadband subscribers demand sustained high quality Internet services and have zero tolerance for network problems that have negative impact on QoE such as low throughput and high latency. Subscriber loyalty is low and subscribers will often abandon their service provider if they are not satisfied with the Quality of Service.
In order to maintain customer satisfaction and ensure subscriber loyalty, Care Center personnel must be aware of subscriber quality of experience and react quickly to remedy problems. RADCOM’s Omni-Q Service Assurance system, powered by the new GEARX8 technology, provides a comprehensive solution that meets all the challenges that mobile service providers face when delivering high speed data services.
Challenges
The success of wireless data services, with data traffic increasing by as much as 400% per year, presents many challenges to the service provider.
- Engineers must understand and rectify problems arising from IP network congestion, inadequate radio resources, IP mobility and data network abuse
- Constantly expand their data network to cater for high speed data services and an ever increasing subscriber base.
- Operators must be able to proactively monitor SLAs and react quickly to rectify problems that degrade Quality of Service
RADCOM's Omni-Q Service Assurance solution meets this challenge by monitoring the IP network, Internet services and subscriber data sessions. The Omni-Q system applies specialized intelligence in order to provide realistic quality and performance analysis for IP services such as HTTP, FTP, SMTP, POP3, MMS and DNS.
Benefits
RADCOM's Omni-Q Service Assurance solution presents the following benefits:
- Provides Real Customer Experience monitoring
- Optimizes revenues from in-bound and out-band roamers
- Ensures sustained QoS for High Speed Internet and 3G Data Services
- Guarantees customer satisfaction from mobile broadband services
- Reduces service downtime by quickly troubleshooting and resolving problems
- Increases customer satisfaction
- Optimizes network efficiently by identifying and dealing with bandwidth hogs and spammers
- Increases revenues from internet sites and WAP portals by monitoring performance and usage
