The complexity of 4G service delivery in LTE networks, together with rising user expectations of service quality, present a challenge to service providers. Customers’ expectation of a seamless user experience, in addition to their requirement of a high standard of customer care, underline the need for powerful monitoring and troubleshooting tools.

In addition, LTE's high speeds present new LTE monitoring challenges to the service provider.

• Operators deploying and operating LTE networks need powerful monitoring tools to manage services.
• Operators need to monitor each and every subscriber session to immediately detect any decrease in Quality of Experience.
• New network architecture with several interfaces and diverse protocols requires powerful troubleshooting tools.
• Engineers must understand and rectify problems arising from network congestion, inadequate radio resources, mobility and data network abuse .
• Operators need to proactively monitor SLAs and react quickly to rectify problems that degrade service quality.

RADCOM's Omni-Q LTE Service Assurance solution meets these challenges by monitoring the complete user experience, including web browsing, video and voice and providing powerful analytical tools to detect and pinpoint performance issues.