LTE Customer Experience Management and Service Assurance is essential today. LTE (Long Term Evolution) is the gold standard for 4G wireless networks worldwide. LTE is a dramatic leap forward in terms of high speeds and low latency, enabling high quality video streaming, multi-player online action games and lightening fast file downloads. To meet LTE subscribers’ expectations for the highest quality of experience and ultra-high bandwidth, CEM and service assurance solutions need to monitor subscribers’ QoE and provide powerful troubleshooting tools to resolve issues rapidly.
The complexity of 4G service delivery in LTE networks, together with rising user expectations of service quality, present a challenge to service providers. Customers’ expectation of a seamless user experience, in addition to their requirement of a high standard of customer care, underline the need for powerful monitoring and troubleshooting tools.
In addition, LTE's high speeds present new LTE monitoring challenges to the service provider.
RADCOM's MaveriQ LTE Customer Experience Management and Service Assurance solution meets these challenges by monitoring the complete user experience, including web browsing, video and voice and providing powerful analytical tools to detect and pinpoint performance issues.
RADCOM's MaveriQ LTE Customer Experience Management solution presents many benefits including
This comprehensive range of sophisticated capabilities allows the operator to maintain a high level of LTE subscriber satisfaction, to avoid churn and to increase the network profitability.
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